Last Updated: September 17, 2026
This Shipping and Delivery Policy applies to digital products purchased from PedagoGyan, accessible at https://www.pedagogyan.in.
Please read this policy before completing a purchase.
Digital Products Only
PedagoGyan primarily sells digital educational products, including:
- PDF notes;
- Digital books;
- Previous-year question collections;
- Practice sets and question banks;
- Downloadable study materials;
- Quizzes and mock-test access; and
- Other digital educational resources.
We do not sell or ship physical products unless a product page expressly states otherwise. Therefore, no physical product will be delivered by courier, post or any other physical shipping service for a standard digital purchase.
Delivery Methods
After successful payment confirmation, purchased digital materials may be delivered through one or more of the following methods:
- A download link on the order-confirmation page;
- A download link in the order-confirmation email;
- The customer’s PedagoGyan account;
- Online access to a quiz, mock test or digital resource; or
- Another electronic method mentioned on the relevant product page.
Customers should check their inbox, spam, junk and promotions folders after completing a purchase.
Delivery Time
Most digital products are delivered automatically or made available shortly after successful payment confirmation.
In some cases, delivery may be delayed because of:
- Payment verification;
- Payment-gateway delay;
- Incorrect customer information;
- Website maintenance;
- Email-delivery problems;
- Technical issues; or
- Security or fraud-verification requirements.
Where manual verification is required, we will make reasonable efforts to provide the product or resolve the issue as soon as possible.
Customer Responsibility
Customers must provide a correct and active:
- Name;
- Email address;
- Phone number; and
- Other information requested during checkout.
PedagoGyan is not responsible for a delivery delay caused by an incorrect or inaccessible email address, incorrect phone number, full email inbox, spam filtering or other inaccurate information provided by the customer.
Customers are responsible for downloading and securely storing purchased files after delivery.
Successful Payment but Product Not Received
If payment has been successfully completed but the product has not been received, please:
- Check your inbox, spam, junk and promotions folders;
- Log in to your PedagoGyan account and check the Downloads or Orders section;
- Confirm that the email address entered during checkout was correct; and
- Contact us with your order and payment details.
When requesting assistance, provide:
- Customer name;
- Order number;
- Registered email address;
- Registered phone number;
- Product name;
- Payment transaction ID;
- Date and amount of payment; and
- Payment screenshot, where necessary.
Do not send your OTP, UPI PIN, CVV, card PIN, online-banking password or complete card details.
Download and Access Problems
If a download link does not work or a delivered file is corrupted, contact us within a reasonable period after purchase.
After verifying the order, we may:
- Restore the download;
- Provide a replacement link;
- Send a working replacement file; or
- Provide another suitable resolution.
No Physical Shipping Charges
Since our standard products are delivered digitally:
- No courier service is used;
- No physical shipping address is ordinarily required for delivery;
- No physical shipping charge is applied unless expressly stated; and
- Physical delivery tracking information will not be provided.
Billing details may still be collected during checkout for order processing, payment verification, taxation or legal compliance.
Incorrect Email Address
If an incorrect email address was entered during checkout, contact us as soon as possible with proof of payment and the correct email address.
We may request additional information to verify ownership of the order before updating the customer information or providing access.
Failed or Pending Payments
If money is deducted but the order shows as failed or pending, the payment may be automatically reversed by the bank or payment gateway.
Please allow the payment provider’s normal processing period. If the payment is confirmed as received by PedagoGyan but the product has not been delivered, contact us for verification.
Refunds and Cancellations
Shipping and delivery concerns are also subject to our separate Refund and Cancellation Policy.
Due to the immediate-access nature of digital products, an order generally cannot be cancelled after the product has been delivered, downloaded or accessed. Eligible cases, such as duplicate payment or verified non-delivery, will be handled according to our Refund and Cancellation Policy and applicable law.
Changes to This Policy
We may update this Shipping and Delivery Policy when our products, delivery methods, payment services or applicable requirements change.
Any updated version will be published on this page with a revised “Last Updated” date.
Contact Us
For delivery or download assistance, contact us:
Website: PedagoGyan
Website URL: https://www.pedagogyan.in
Email: help.pragyabikash@gmail.com
Owner/Administrator: Bikash Mandal
Location: West Bengal, India